When you contact us it helps both of us if you provide as much information as you can about the issue you have.
There is a function built into the program to create an email containing your options, database and file version information. This is accessible on the main window under Help>Email Support.
When you click this menu item an email is generated. Send with email with any relevant project files.
If the function does not work see another knowledgebase article https://polesnwires.com/knowledge-base/contacting-support/ for more assistance.